Gartner predicts that the market for SocialCRM will “reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010″. The players in this market are described in Gartner’s “Social CRM Magic Quadrant” (see more here). A different point of view on the market and the players comes from Mark Fidelman, “Sorry Gartner, Here’s the Real Magic Quadrant for SCRM”:
Real Magic Quadrant for SCRM by Mark Fidelman
This graphic was part of Becky Carroll‘s presentation at the Social Media for Customer Service Summit.
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[...] Mark Fidelman‘s infographic of the „real magic quadrant of social crm“ there was a link to Jas Dhillon, who wrote „The No BS Guide to Social CRM (sCRM) – [...]